Senior Account Manager · Dubai, UAE
Senior Account Manager with 12+ years of international B2B experience helping organizations evaluate and implement SaaS platforms, custom software, AI powered solutions, mobile and web applications, enterprise modernization services, and IT staff augmentation.
Manage TC+ LIMS accounts and technology consulting engagements across SaaS, AI, and enterprise solutions Manage strategic customer accounts from discovery through onboarding, renewals, and expansion Advise laboratory, manufacturing, and enterprise customers on SaaS adoption, automation, compliance, and digital transformation Collaborate with product and engineering teams to deliver scalable solutions and identify growth opportunities
Managed SME and mid-market accounts for custom software, AI solutions, mobile and web applications, ecommerce, and IT services Managed 30+ international accounts across North America, UAE, LATAM, and India Delivered consultative sales for custom software, AI solutions, mobile and web apps, and IT services Partnered with delivery teams to drive successful implementations and upsell opportunities
Managed Canadian SME accounts, driving retention, renewals, and recurring revenue growth Managed complete customer lifecycle from onboarding through account growth Built customer engagement campaigns using Apollo.io and LinkedIn Sales Navigator Coordinated delivery teams to ensure high customer satisfaction
Managed customer engagements for custom software, Infor M3, OpenText, and IT staffing solutions Managed enterprise customer relationships across software development and staffing engagements Supported contract negotiations and ongoing customer engagement Managed Time and Material staffing agreements and coordinated delivery teams
Delivered custom software, OpenLink, and IT staffing solutions for North American clients Managed North American accounts for custom web, mobile, and client-specific applications Secured multi-year extensions via specialized Guidewire and ETRM/OpenLink staffing Partnered with engineering to align resources with project milestones and technical requirements
Commercial Testing Laboratory Testing & Inspection Services Challenge Manual sample tracking across six testing disciplines with no NABL audit readiness. Solution TC+ LIMS — unified sample lifecycle management with automated NABL-compliant reporting. Outcome 40% faster report generation · 100% digital traceability · Zero NABL non-conformances. Solution Consulting SaaS Sales Compliance
Challenge Manual legal document reviews consuming excessive time and inconsistent output quality. Solution Generative AI + RAG platform for automated legal document analysis and structured report generation. Outcome Significantly reduced review time · Faster report preparation · Improved consistency. AI Consulting Enterprise Sales Commercial Negotiation
Challenge Harvest operations entirely on spreadsheets with no workforce, production, or inventory visibility. Solution Custom ERP with workforce management, mobile harvest tracking, quality control, and production analytics. Outcome Eliminated manual reporting · Improved visibility across harvesting · Scalable operational platform.
Challenge Niche Guidewire expertise required for enterprise insurance platform modernization — internal hiring too slow. Solution Dedicated resource augmentation: Guidewire developers, Java engineers, and integration specialists on flexible contracts. Outcome Accelerated modernization · Immediate access to specialized Guidewire expertise · Flexible long-term partnership. Strategic Accounts Enterprise Staffing Long-term Partnerships